Managing Client Emotions

Managing Client Emotions

The challenge. During difficult and challenging times, advisors and agents face a particularly unique challenge in that in addition to doing their normal job and playing their normal role, which is to advise and counsel their clients, they’re expected to absorb...
Patience is my Superpower.

Patience is my Superpower.

It’s not my intention use this blog space to write about my air travel experiences but, totally coincidentally, this, my second post, relates to an experience I had in an airplane recently. My wife and I were heading north for the holidays from our home in Naples,...
“What’s in a name?”

“What’s in a name?”

    So, what’s with the name, The High Altitude View?  Years ago, as I was flying across country, sitting in my comfy window seat, I was fascinated by the view below.  As I flew over towns, mountain ranges, canyons and rivers I noticed that I had a...